Return Eligibility
Most of our products can not be returned, with a few minor exceptions:
Sample sizes including our Sampler Sets are not eligible for return. Being so small and inexpensive, the cost associated with their return or exchange would outweigh their value. Refunds are not available for samples due to dislike.
Custom Blends are also not eligible for return, because of their individualized nature. Each tea is custom blended, and packaged per order. It is because of this that we are unfortunately unable to accept returns of these items.
Both of these exceptions apply online and in person. We thank you for your understanding.
Unauthorized returns are also not eligible. Products that are returned without online authorization are not eligible for refund, replacement, or store credit. All returns must be authorized online via the returns and claims section of your account page. Unauthorized returns will not be processed.
SEAMOSS IS REFUNDABLE IF THE PRODUCT ARRIVES DAMAED OR SPOILED . OUR PRE BREWED TEAS ARE NOT RETURNABLE,DUE TO THE DELICACY OF THE PRODUCT.
A REFUND CAN BE ISSUED FOR PREBREWED TEAS THAT ARRIVE AFTER 2 DAYS VIA MAIL.
GIFT ACCESSORIES ARE REFUNDED PER CASE OR INCIDENT OF RECEIVING THEM DAMAGED.